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Help and support with cost of living

Resident Liaison Officer - three roles

Closing date: 28 March 2025

Employer: Together Housing

Hours: Full time, 36 hours per week

Salary: From £26,862 per annum

Location: Pendleton, Salford

Requirements

Outline of key responsibilities for the Tenant Liaison Officer:

  • Inform the customers on all aspects of planned improvement works including the timescales involved, contractor details, the disturbance that is to be expected, the preparation required by the customer, the dangers and risks that may be expected (as far as can be foreseen) and the projected final outcome.
  • Collate/gather colour choices for customers (where applicable) Also ensuring that sufficient copies of plans/designs and manufacturers literature/samples and exhibits are available.
  • Undertake home visits to assist with the consultation process.
  • Prepare display boards, publicity material etc; run an event or presentation during the consultation stages of schemes in conjunction with other staff as necessary (this may involve evening/weekend work).
  • To consult with customers in their homes and to advise them about the choices of materials available for components and finishes, to give them advice on heating costs, insulation, security, functionality etc, and to give them the opportunity to help them make their own decisions from the range of options available.
  • Work with the Project Coordinators and contractors on the programme/running order.

We are looking for someone who has:

  • A Full UK Driving License and Access to a Vehicle
  • Experience of working within a customer service environment, in particular dealing with difficult customers, respecting their opinion and keeping the customer informed.
  • Experience of organising and planning own workload, with the ability to prioritise work, meet deadlines and keep others informed of progress and changes.
  • Experience and ability in using ICT systems to input, extract, update, and provide statistical data, in particular Microsoft Office products including Word, Excel, Outlook, and PowerPoint.
  • Experience of working unsupervised, using own initiative, and taking ownership to solve problems/issues promptly.

Please email: employment.hub@salford.gov.uk or call 0161 237 4176 and we will be in touch.

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