Customer Service Advisor at ForHousing

Closing date: 21 March 2025

Employer: ForHousing

Hours: 36 hours per week

Salary: £27,300 per annum

Location: Eccles/Salford

As part of our Neighbourhoods team, you will handle enquiries and service requests from our customers, ensuring excellent service.

What you will be doing:

• Liaising with customers using email, phone, and webchat
• Acting as the first point of contact for customer enquiries
• Using our IT system to accurately record customer information
• Liaising with third parties, including contractors and external organisations, to resolve customer enquiries
• Making outbound calls to update and maintain customer details

What we are looking for:

• Excellent customer service and communications skills
• Experience using MS Office software and Outlook
• Experience in a contact centre environment would be ideal

ForHousing is an equal opportunities employer and welcomes applications from all sections of the community. We especially welcome applicants from the Armed Forces community.

If you need any adjustments to be made to our recruitment process, please get in touch with the team on recruitment@forhousing.co.uk 

Please email: employment.hub@salford.gov.uk or call 0161 237 4176 and we will be in touch.